Shopping & Return Policy

Last updated: [May 18, 2026]

Thank you for shopping at BeautJewel. We are committed to providing you with high-quality products and excellent customer service. Please read our policy carefully before making a purchase.

1. Order Processing

  • All orders are processed within [1-3] business days (excluding weekends and holidays).
  • You will receive an order confirmation email immediately after placing your order.
  • If you need to modify or cancel your order, please contact us within 24 hours of purchase. Once the order has been shipped, we cannot make any changes.
  • We reserve the right to cancel any order for any reason at any time, including but not limited to: out-of-stock items, pricing errors, or suspected fraudulent activity.

2. Shipping & Delivery

We offer two shipping options to serve you better:

2.1 Warehouse Shipping (Fast Delivery)

  • Shipping Origin: Select products are shipped directly from our local warehouses in the [United States, United Kingdom].
  • Delivery Time:
    • United States: 2-5 business days
    • United Kingdom: 2-4 business days
    • European Union: 3-7 business days
    • Australia: 3-6 business days
  • Customs & Taxes: No additional customs duties or import taxes for orders shipped from local warehouses.
  • Products eligible for warehouse shipping are clearly marked with a “[Local Warehouse]” badge on the product page.

2.2 International Direct Shipping

  • Shipping Origin: All other products are shipped directly from our trusted suppliers in China.
  • Standard Shipping: 15-35 business days for delivery to most countries.
  • Expedited Shipping: 7-15 business days (available for select countries and products).
  • Customs & Import Taxes: International orders may be subject to customs duties and import taxes imposed by the destination country. These charges are the responsibility of the buyer. We have no control over these fees and cannot predict their amount.

2.3 General Shipping Information

  • You will receive a tracking number via email once your order has been shipped. You can track your package on the carrier’s website.
  • Delivery times are estimates and may be delayed due to factors beyond our control, such as customs clearance, weather conditions, or carrier delays.
  • If your order contains both warehouse-shipped and international-shipped items, they may arrive in separate packages.

3. Return & Refund Policy

Our return policy varies depending on where your order was shipped from:

3.1 Returns for Warehouse-Shipped Products

We offer free 30-day returns for all products shipped from our local warehouses.

Eligibility

  • Items must be returned within 30 days of delivery.
  • Items must be unused, in original packaging, and in resellable condition.
  • All tags and labels must be attached.

Return Process

  1. Contact us at [email protected] to request a return authorization (RA) number.
  2. We will provide you with a pre-paid return shipping label and instructions.
  3. Pack the item securely and ship it back using the provided label.
  4. Once we receive and inspect the item, we will process your refund or exchange within 3-5 business days.

Refund Details

  • Refunds will be issued to your original payment method.
  • Original shipping costs are non-refundable unless the return is due to our error (defective product, wrong item shipped, etc.).

3.2 Returns for International Direct-Shipped Products

Due to the nature of international direct shipping and to keep our prices as low as possible for our customers, we operate a “No Return, Refund or Reship Only” policy for products shipped from China. This means we do not accept physical returns of these products.

Eligible Cases for Refund or Reship

You are eligible for a full refund or free reshipment if:

  • You receive a defective or damaged product
  • The product does not match the description on our website
  • You receive the wrong item
  • Your package is lost in transit and confirmed by the carrier

How to Request a Refund or Reship

To request a refund or reshipment, please contact us at [email protected] within 30 days of receiving your order (or 45 days from the shipping date if you have not received your package).

Please include the following information in your email:

  • Your order number
  • A clear description of the problem
  • Photos or videos clearly showing the issue (for defective/damaged products)

We will review your request within 24-48 hours and respond with a solution.

3.3 Non-Eligible Cases

We do not offer refunds or reshipments for:

  • Change of mind or buyer’s remorse (for international direct-shipped products)
  • Products that have been used, damaged, or altered by the buyer
  • Products that do not fit (please check our size charts carefully before purchasing)
  • Delays in delivery due to customs or carrier issues
  • Customs duties or import taxes
  • Items returned without a valid return authorization (RA) number

4. EU & UK Consumer Rights

For customers residing in the European Union or United Kingdom:

  • You have the right to cancel your order within 14 days of receiving the product, in accordance with the Consumer Rights Directive.
  • For warehouse-shipped products: You can return the item for a full refund as described in section 3.1.
  • For international direct-shipped products: Due to the high cost of international return shipping (which is typically 5-10 times the cost of the original product), we will provide you with a full refund without requiring you to return the product.
  • To exercise this right, please contact us within 14 days of receiving your order and provide your order number.

5. Product Quality Guarantee

We stand behind the quality of our products. All products undergo strict quality control before shipping. If you encounter any quality issues, please contact us immediately and we will resolve the problem to your satisfaction.

6. Contact Us

If you have any questions about our policy, please do not hesitate to contact us at:

Thank you for your understanding and support.